PRIVACY POLICY
PRIVACY POLICY
This Privacy Policy is part of our Terms & Conditions.
Solèr SPF Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) .
This privacy policy describes the personal data collected or generated (processed) when you use Solèr SPF’’s website (“Site”). It also explains how your personal data is used, shared and protected, what choices you have relating to your personal data and how you can contact us. By continuing to use the Site, you consent to us using your Personal Information in accordance with this policy.
1. Collection of personal information
*Personal information" is information we hold which is identifiable as being about you.
*Solèr SPF Pty Ltd will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
*You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
*Additionally, we may also collect any other information you provide while interacting with us. This includes information collected by the use of “cookies”, “log files” and “Pixels”. These tools track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
*This Privacy Policy covers the use of cookies and similar files by Solèr SPF Pty Ltd only and does not cover the use of cookies and similar files by any third party advertisers or websites linked to the Website
2. How we collect your personal information
*Solèr SPF Pty Ltd collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
*Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
3. Use of your personal information
*Solèr SPF Pty Ltd may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
*Solèr SPF Pty Ltd may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
*Other uses of personal information include screening for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site.
*Your personal information will be retained for as long as is necessary to carry out the purposes set out in this privacy policy (unless a longer retention period is required by applicable law). For personal data related to product purchases, we retain this longer to comply with legal obligations (such as tax and sales laws and for warranty purposes)
4. Disclosure of your personal information
*We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services. For example, we use Google Analytics to better understand our customers, and Shopify to power our online store.
*We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
*We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Business or Company Name, website address (URL), its customers or third parties.
*Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. These may include, but are not limited to the EU, UK and USA.
*If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
*By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
5. Security of your personal information
*Solèr SPF Pty Ltd is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
*The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot guarantee you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
6. Access to your personal information
*In accordance with the provisions in the Privacy Act (1988) (Cth), you may request access to, update or change certain personal information that we hold about you. You can do so by contacting us at hello@solerspf.com.
*If you are a resident of the European Union or are accessing our Site from within the European Union, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at hello@solerspf.com.
*Additionally, we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information may be transferred outside of Europe, including to Canada and the United States.
7. Complaints & Disputes
*If an individual needs to contact us or has a complaint about our handling of their Personal Information, they should address their communication in writing to us at hello@solerspf.com.
8. Changes to this Privacy Policy
*This Privacy Policy was last modified in September 2021. Solèr SPF Pty Ltd may revise this Privacy Policy from time to time by posting a revised Privacy Policy on our Website, effective from the date of posting. We reserve the right to modify this Privacy Policy at any time, so please review it frequently.